Right of withdrawal
Pursuant to art. 52 of the Consumer Code, the CUSTOMER has the right to withdraw from the contract, without indicating the reasons, within 14 days from when the same, or a third party appointed by him, received the product and in case of purchase of several products delivered separately but included in one order, since you received the last product.
To exercise the right of withdrawal, the CUSTOMER must inform AMR srl of the decision, with registered office in 31040 Pederobba (TV), Via Cavasotta 20/A, by sending an explicit declaration or using the withdrawal form referred to in Annex I part B of Legislative Decree no. 206/2005.
To respect the deadline, it is sufficient to send the declaration of withdrawal or the form completed in its entirety, before the expiry of the withdrawal period by means that allow the certain date to be identified.
In the event of a valid withdrawal exercise, the payments made by the customer will be refunded, including delivery costs (with the exception of additional costs deriving from the consumer's choice of a type of delivery other than the least expensive type of delivery offered by AMR), without undue delay and in any case no later than 14 days from AMR's receipt of the notice of withdrawal. These refunds will be made by bank transfer or postal order.
The refund may be suspended until the goods are received and checked or until the CUSTOMER demonstrates that he has returned the goods, whichever comes first.
If the product has been delivered, the CUSTOMER must return it intact in its original packaging, complete in all its parts and complete with the attached tax documentation, to AMR srl with registered office in 31040 Pederobba (TV) , Via Cavasotta 20/A, without undue delay and, in any case, within 14 days from the day on which the withdrawal was communicated. The deadline is met if the goods are sent back before the 14-day period has expired.
The direct costs for returning the goods will be borne by the CUSTOMER.
Without prejudice to the right to verify compliance with the above, AMR will refund the amount of the products subject to withdrawal within a maximum period of 14 days but, as required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, AMR may suspend the refund until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to AMR.
Pursuant to art. 59 letter c) of the Consumer Code, the CUSTOMER's right of withdrawal of products made to measure or clearly personalized is expressly excluded.
